Supervisor, Equipment Services Operations
Brampton, ON, CA, L6T 5M1
Job category: Supervisory and management
Job posting ID: 7957
Employment status: Regular full-time
Position's anticipated start date: 2025-12-01
Classification: PTS/MGT/IT B
Salary/Rate of pay: $80,078 - $94,028
Application deadline: 2025-11-20
- This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.
Application requirements:
- Your up-to-date resume.
- Job specific cover letter.
- We recommend you save a copy of the job posting for reference throughout the recruitment process.
Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.
Together, we can make all the difference in the lives of others.
Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.
If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.
We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.
About the role
Canadian Blood Services is looking for a Regular full-time Supervisor, Equipment Services Operations to join our dynamic Equipment & Automation team.
The Equipment & Automation team is responsible for supporting Canadian Blood Services by spearheading the organization’s efforts to investigate and identify alternate solutions and emerging technologies.
In this role, you will lead regional Field Service Representatives to deliver maintenance and repair for CBS equipment, prioritizing proactive planning and rapid response to failures to minimize supply‑chain disruption. You will develop work schedules, assign and monitor tasks, maintain workshops and test tools, and enforce regional productivity and quality standards. You will negotiate timelines and resolve technical or logistical issues with internal stakeholders and external vendors, while exercising financial stewardship within allocated budgets.
Formula for success
- Leveraging your excellent leadership and people-management skills, you will supervise regional ES Operations staff: lead recruiting with the Operations Manager, setting objectives and priorities, coaching for performance and manage disciplinary matters to build a skilled, compliant team.
- Drawing on your knowledge or experience in equipment maintenance and regulatory standards, you will oversee repair and validation work, review Field Service Representative activities in Regulatory Asset Manager, and ensure compliance with Good Manufacturing and Blood Regulations.
- Utilizing your superior interpersonal and communication skills, you will represent Equipment Services at internal and external audits, collaborate on CAPAs and audit responses, and provide operational input for projects and process changes.
- Drawing on your knowledge or experience in continuous improvement methodologies, you will support LEAN/Six Sigma initiatives, evaluate third‑party service providers, and recommend cost‑effective repair and process improvements.
- Utilizing your superior interpersonal and communication skills, you will monitor and allocate regional resources to maximize efficiency, minimize customer disruption, and collaborate with stakeholders to resolve equipment performance issues.
- Leveraging your operational oversight capabilities, you will manage regional workshop and test equipment inventory, schedule calibrations, maintain tools and supplies, and promote a safe, lean, and efficient workshop environment.
Desired education and skills
- Post-secondary diploma/degree in biomedical, engineering, or related technical field, or equivalent combination of education and experience.
- 3+ years in a leadership role managing equipment service delivery
- 5 - 7 years’ experience in regulated healthcare, biologics, or pharmaceutical manufacturing environments preferred.
- Experience working with unionized workforces and leading cross-functional teams.
- Strong analytical and critical-thinking skills with the ability to develop practical solutions in fast-paced settings.
- Proficient with Microsoft Office and CMMS/data-entry systems; excellent organizational, time management and change management abilities.
- Advanced communication skills, professional demeanor, and a strong customer-service orientation.
What we offer you
- 4 weeks' vacation.
- Annual performance award up to 6%.
- Comprehensive group health, dental and vision benefits for you and your family.
- Defined benefit pension plan.
- Employee discounts, wellness program, professional resources.
Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.
If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.
We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.
Applicants who require accommodation should discuss their needs with us.
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