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Testing Support Associate

Location: 

Brampton, ON, CA, L6T 5M1

Please note this role will work in a hybrid environment. The successful candidate will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

 

Job category: Laboratory and phlebotomy
Job posting ID: 6496

 

​Employment status: Temporary full-time
Position's anticipated end date: 2025-11-13 

 

Classification: PTS/MGT/IT B
Salary/Rate of pay: Starting from $78,895

 

Application deadline: 2024-10-15 
Application requirements:

  • Your up-to-date resume.
  • Job specific cover letter.
  • We recommend you save a copy of the job posting for reference throughout the recruitment process.

 

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

 

Together, we can make all the difference in the lives of others.

 

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues. 

 

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

 

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

 

About the role

Canadian Blood Services is looking for a Temporary full-time Testing Support Associate to join our dynamic Testing team. 

 

The Testing team is responsible for supporting Canadian Blood Services by providing process support and subject matter expertise to Testing sites in resolving issues. In this role, You will establish, implement, monitor and evaluate results from relevant key performance indicators (KPI) and ensure excellent customer service is provided to both internal and external customers.  You will be required to provide subject matter expertise that will assist in planning and implementation of new projects or initiatives.

Formula for success

 

  • Leads standardization and process improvement initiatives by supporting the effective implementation of initiatives at Testing sites.  Facilitates, assists, and promotes the development of processes to capture opportunities for improvement & standardization.
  • Provides process support to the Testing sites by developing, preparing, reviewing, and maintaining work instruction forms and training materials to ensure consistency and standardization.  Develops and implements training material and educational sessions to ensure training needs of Testing staff are identified and standardized.
  • Participates in new projects or initiatives for Testing by providing input and assistance in the development of project proposals/plans, project related validation scripts, and decision documents, and by providing detailed analysis and other input into the planning and implementation of strategic initiatives in Testing to increase safety, cost effectiveness, standardization, and efficiency. 
  • As a subject matter expert, provides technical support and information to the Testing sites and Head Office departments to facilitate problem solving and resolution of issues or trends pertaining to methodologies or computer applications, manual and automated testing procedures, equipment or reagents associated with Transmissible Disease or Product Quality Control testing.  
  • Advises technical and professional staff by co-coordinating regular meetings with Testing or Head Office site representation and/or vendors to resolve current and outstanding issues in the departments, while ensuring that recommendations and decisions are documented and maintained. 
  • Assists and participates in the continuous quality improvement activities for the Testing sites by establishing and implementing staff competencies to monitor site performance, and by continuously reviewing all regulatory standards, preparing gap analysis reports to advise senior management of standard changes and assisting them in ensuring compliance. 
  • Tracks, trends, and monitors the Transmissible Diseases and Product Testing quality control programs as well as test performance by developing KPIs and by preparing monthly reports that may recommend corrective measures.
  • Participates in the evaluation of test kits, reagents, equipment and/or software by developing user requirements, specifications, selection criteria and decision matrices to ensure the selection of the appropriate product. 

Desired education and skills

 

  • A minimum of 3 to 5 years’ experience working in a Supervisory or Charge Technologist capacity or extensive experience as a Medical Laboratory Technologist where testing processes are being supported. 
  • An appropriate Provincial Medical Laboratory Technologist License is required (CSMLS/CMLTO). 
  • BSc. in Laboratory Science or Advanced Registered Technologist (ART) or equivalent experience is an asset. 
  • Excellent problem-solving, time management, analytical and planning skills required. 
  • Strong oral and written communication skills in English are essential for presentation to all levels of employees. 
  • Computer skills are essential with demonstrated proficiency in Microsoft Office Software Programs including Access, Excel, Power Point, and Word applications. 
  • Demonstrated commitment to continuing education. 
  • Ability to travel if required.

What we offer you

 

  • Payment in lieu of vacation
  • Payment in lieu of holidays
  • Annual performance award up to 6% 
  • Payment in lieu of benefits
  • Defined benefit pension plan. 
  • Employee discounts, wellness program, professional resources. 

What you can expect

 

  • Shift/hours - Monday to Friday - business hours
  • Physical requirements - ability to lift weight up to 10 kg (22 lbs.)


Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

 

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives. 

 

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list. 

 

Applicants who require accommodation should discuss their needs with us.

 

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