Manager, Whole Blood Collections Process Management

Location:

Calgary, AB, CA, T2P 1K3 Edmonton, AB, CA, T6J 6L7 Saint John, New Brunswick, CA, E2K 0H6 Halifax, Nova Scotia, CA, B3L 2C2 Mississauga, ON, CA, L5V 2Y1 Windsor, ON, CA, N8X 3Y9 Lethbridge, AB, CA, T1K 8A8 Burlington, ON, CA, L7P 1X8 Richmond Hill, ON, CA, L4C 5G2 St. Catharines, ON, CA, L2R 6P9 Vancouver, British Columbia, CA, V6H 2N9 Saskatoon, SK, CA, S7H 2X1 Moncton, New Brunswick, CA, E1G 0N3 Vaughan, ON, CA, L4L 9K8 St. John's, NL, CA, A1B 3Z9 Winnipeg, MB, CA, R3E 3R4 Charlottetown, Prince Edward Island, CA, C1A 1R6 Ottawa, ON, CA, K1Z 7M3 Vancouver, British Columbia, CA, V6C 3K4 Kingston, ON, CA, K7M 3X9 Guelph, ON, CA, N1H 7Y5 Brampton, ON, CA, L6Y 1M1 Toronto, ON, CA, M5G 2M1 Orleans, ON, CA, K1C 2L9 Surrey, British Columbia, CA, V3R 9V8 Ancaster, ON, CA, L9K 1S4 Waterloo, ON, CA, N2J 2J9 London, ON, CA, N6J 2N4 Peterborough, ON, CA, K9J 3G2 Surrey, British Columbia, CA, V3S 0C8 Red Deer, AB, CA, T4N 7B4 Regina, SK, CA, S4N 6H9 Victoria, British Columbia, CA, V8X 1W6

Please note this role will work in a hybrid environment. The successful candidate must be located near a Canadian Blood Services site and will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

Job category: Supply chain and logistics
Job posting ID: 8298

Employment status: Regular full-time
Position's anticipated start date: 2026-04-06

Classification: MGMT
Salary/Rate of pay: $108,493 - $125,026

Application deadline: 2026-02-13

This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

Your up-to-date resume.
Job specific cover letter.
We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues. 

If you’re looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and discover a role where your work is meaningful, your purpose is clear, and your impact is felt every day.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the role
Canadian Blood Services is looking for a Regular Full-time Manager, Whole Blood Collections Process Management to join our dynamic Process Management team.

The Process Management team is responsible for supporting Canadian Blood Services by the delivery of products, processes and services that meet or exceed customers’ expectations in accordance with CBS’ Management System and all legislative and regulatory requirements.

This role serves as the design authority for all processes, standards and procedures that occur within whole blood collection. In this role, you will be responsible for the pursuit of an integrated, well-defined, process-based system as well as required workforce skills/technical training and the implementation of a process management approach which will assist Canadian Blood Services in achieving operational standardization and excellence.

Formula for success

Leveraging your demonstrated knowledge and expertise, you will design domain specific processes, standards and procedures that occur within Canadian Blood Services’ whole blood collection processes, and ensure that the designed processes are accurate, representative of industry best practices and are both efficient and effective.
Drawing on your excellent interpersonal and influencing skills, you will facilitate the dissemination of better practices across the regions as they relate to whole blood collection processes.
Harnessing your exceptional planning and organizational skills, you will ensure effective ownership of whole blood collection process documentation by ensuring that all improved process documentation is centrally located and have the most up to date documentation.
Applying your strong analytical skills, you will build an understanding of process maturity and provide data to drive process improvement priorities.
Leveraging your continuous growth mindset, you will facilitate, assist, and promote the identification of continuous process improvement opportunities; prioritize and execute process improvement opportunities to ensure continuous process enhancement.
Focusing on your ability to build relationships with key subject matter experts and influencers, you will closely liaise with the regional collections operations team to ensure efficient and effective implementation of processes and identification of continuous improvement opportunities. Additionally, you will closely liaise with your peers in Process Management to align supply chain strategies.
Utilizing your strong problem-solving skills and attention to detail, you will assist in monitoring the consistent adherence to the defined processes and where required, identify, resolve and escalate issues of non-adherence.
Using your excellent communication and time management skills, you will ensure that all internal Canadian Blood Services’ stakeholders are informed of major issues affecting process design or execution of processes pertaining to whole blood collection.

Desired education and skills

Completion of a university degree in a relevant health care or business-related field.
Proven and progressive experience in the field of manufacturing/process development.
Minimum five (5) years of experience in supervisory/management/leadership role.
Proven and progressive experience in the field of blood collection/manufacturing/process development.
Exceptional interpersonal skills, including teamwork, facilitation, influencing and negotiation.
Proven analytical and decision making skills.
Must possess strong written and verbal communications.

What we offer you

4 weeks' vacation.
Annual performance award up to 10%.
Comprehensive group health, dental and vision benefits for you and your family.
Defined benefit pension plan.
Employee discounts, wellness program, professional resources.

What you can expect

This role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location 40% of the time/2 days of the week.
You may be expected to travel a couple of times per year, and as required.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.

Applicants who require accommodation should discuss their needs with us.

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