Network Analyst

Please note this role will work in a hybrid environment. The successful candidate will be working a mixture of on-site and off-site work at 2775 116 Ave NE, Calgary, Alberta, based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

Job category: Information technology
Job posting ID: 6932

​Employment status: Regular full-time

Classification: ASO/IT A
Salary/Rate of pay: $69,229 - $82,145

Application deadline: 2025-05-11 

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

 Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues. 

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Canadian Blood Services is looking for a Regular full-time Network Analyst to join our dynamic IT Infrastructure Operations & Delivery team.

The  IT Infrastructure Operations & Delivery team is responsible for managing and maintaining Canadian Blood Services’ IT infrastructure to ensure the smooth and efficient operation of its technology systems.
 

In this role, you will be responsible for the delivery and support of Canadian Blood Services core network services used by internal and external Canadian Blood Services stakeholders to meet the organizations business goals. The key responsibilities include the deployment, configuration, maintenance, and support of the core network services and enterprise networking infrastructure including cabling, switching, routing, firewalls, wireless, WAN, VoIP, and network monitoring.
 

Formula for success

• Utilizing your skills in monitoring existing systems, you will provide day-to-day support regarding performance issues, network connectivity issues, or voice call issues; troubleshoot incident tickets and manage service requests raised by internal customers pertaining to Canadian Blood Services network and voice services; ensure timely restoration of services to end users, escalating support to more senior technicians as required.
• Applying your skills in providing intermediate level support of installations, you will handle upgrades of LAN/WAN equipment, and other network infrastructure changes in all locations and data centers, including implementing security procedures and providing documentation (i.e. network diagrams, support documentation, instructional materials) to maintain reliability, stability, and security of core network infrastructure to support the essential business processes of Canadian Blood Services.
• Leveraging your skills in working with Canadian Blood Services project teams, you will identify requirements, coordinate deployment activities required to meet project requirements, open necessary change ticket records in Canadian Blood Services ITSM system, and ensure tasks are delivered on schedule.
• Employing your skills in managing engagement and escalations with third-party service providers, you will ensure correct urgency level is assigned to tickets requiring third-party support to ensure timely restoration of services to end users.

Desired education and skills

• Post-secondary education in a relevant field, preferably a University Degree in Computer Science, Information Systems, or equivalent.
• An active Cisco certification (CCNA, CCNP, or equivalent) is required.
• Minimum five years of enterprise network implementation and administration experience with Cisco platforms.
• Intermediate knowledge of networking essentials and experience in a Cisco environment (cabling, TCP/IP, switching, routing, wireless, firewalls, VoIP, monitoring, and protocol analyzers).
• Experience deploying and supporting Cisco network infrastructure, including routers, switches, wireless controllers, access points, firewalls, VPN, and security solutions.
• Experience of network troubleshooting in an enterprise, cloud environments, VoIP and cellular services, or service development.
• Strong interpersonal skills, ability to collaborate, excellent problem-solving, and ability to convey technical information to non-technical audiences.
• Ability to work independently or in a team, provide 24/7 on-call support on rotation, and maintain strong organizational skills.

What we offer you 

• 3 weeks' vacation. 
• Annual performance award up to 6%. 
• Comprehensive group health, dental and vision benefits for you and your family. 
• Defined benefit pension plan. 
• Employee discounts, wellness program, professional resources. 

What you can expect 

• This role will work in a hybrid environment with requirements to be onsite at a Canadian Blood Services location 40% of the time/2 days of the week. 
• You will work Monday to Friday, 37.5 hours per week, 7.5 hours per day.  
• On call rotation after hours is expected once a month.  
• Travel requirements - some travel will be required to support sites across the country.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives. 

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list. 

Applicants who require accommodation should discuss their needs with us.

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