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Relationship Management Associate


Edmonton, AB, CA, T6G 2R8 Vancouver, BC, CA, V6H 2N9 Brampton, ON, CA, L6T 5M1 Ottawa, ON, CA, K1G 4J5

Please note: This hybrid position must be located near one of our Cord Blood Collection sites (Vancouver, Edmonton, Brampton or Ottawa) and will require regular visits to local hospitals. 


​Job category: Hospital relations and medical services
Job posting ID: 3613


​Employment status: Regular full-time


Classification: PTS/MGT/IT B
Salary/Rate of pay: $72,000 to $86,000


Application deadline: 2022-10-02 


Somewhere in Canada there’s a life you can save.   


Be part of a dynamic, collaborative and caring organization committed to saving and improving the lives of Canadians. Thousands of Canadians depend on us every day for reliable access to blood, plasma, stem cells and organs and tissues.  


Join Canada’s Lifeline and make a meaningful difference every day.


About the role


Canadian Blood Services is looking for a Regular Full-time Relationship Management Associate to join our dynamic Stem Cells team. The work of Relationship Management Associate is integral to Canadian Blood Services role as Canada’s Lifeline. 


Reporting to the Associate Director, Business Performance, you will be responsible for building and managing relationships with internal stakeholders and external stakeholder groups such as, but not limited to, healthcare partners, hospital representatives, stem cell registries, transplant & collection centres, and accrediting organization. 

In this role, you will be the first point of contact with health care and other key stakeholder groups and you will provide valuable input from the community to the Stem Cells Network.  You will proactively recommend changes, implements, and manage initiatives to further the development of the Network.  


Responsibilities include:

  • Builds trust through the proactive development and maintenance of effective relationships with key stakeholders, healthcare partners, hospital representatives, transplant & collection centres and accrediting organizations.
  • Acts as an advocate and prime point of contact for Stem Cell patients and their families and identifies opportunities to build relationships that will address their diverse needs and effectively maintain those relationships.
  • Establishes a trusting, collaborative working relationship with key stakeholders, donor relations, communications, partnerships, marketing, stem cells operation, members of our MAI team, etc.
  • Develops, implements, and evaluates effective communication strategies and resource materials to enhance public and stakeholder awareness in support of patient needs.
  • Ensures activities are aligned to the execution of the goals and objectives.
  • Promotes and exchanges business intelligence between all partners.
  • Develops compelling solutions to customer issues and taps into broader resources and skills within Canadian Blood Services to develop customer focused solutions.
  • In collaboration with the broader Stem Cell team, aid in the development of the strategic planning process by developing, implementing, maintaining, and evaluating outreach initiatives at all levels.
  • Performs other related duties as required.


Education, Training and Experience:

  • A university degree in Health Sciences, Life Sciences or Behavioural Sciences.
  • A minimum of five years of related experience in stakeholder relationships in a health care environment. 
  • Experience in stakeholder engagement, community development, counselling is required.
  • Experience in customer service and account management would be an asset.
  • Experience working in a regulated, GMP environment would be an asset.
  • Experience working in a role that is sensitive to the needs of the diverse community is considered an asset.
  • An equivalent combination of education, training and experience may be considered.


Demonstrated Knowledge, Skills and Abilities:

  • Above average oral and written communication skills in English.
  • Ability to communicate in many languages is considered an asset.
  • Excellent presentation and group facilitation skills.
  • Strong leader with excellent interpersonal and team building skills.
  • Ability to prioritize and manage multiple tasks.
  • Ability to work in a complex environment requiring sound judgement and flexibility.
  • Demonstrated analytical, problem solving and decision making.
  • Ability to leverage relationships to mutual benefit.
  • Ability to work independently.
  • Effective interpersonal, communication and negotiation skills.
  • Willingness to travel.
  • Access to a reliable vehicle and a valid driver's license is required.
  • Ability to work with MS Office programs/tools.



  • Competitive base salary range
  • Annual Performance Award up to 6%
  • 4 weeks of paid vacation
  • Comprehensive group health, dental and vision benefits
  • Choice of defined contribution or defined benefits pension plan
  • Employee discounts, wellness programs and professional advancement opportunities

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  


To protect the health and safety of its employees, all Canadian Blood Services’ employees are required to be fully vaccinated (COVID-19 vaccine doses as approved by Health Canada), subject to any medical or other human rights grounds. Persons who have been vaccinated outside of Canada must contact their local Public Health Unit in order to obtain a vaccine equivalency certificate.


If this role resonates with you, we encourage you to apply! This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives. 


We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment (such as testing) will be contacted. Applicants who require accommodation should discuss their needs with us.