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Analyst, SAP Technical Systems III Stem Cell and CRM Solutions - Remote


Ottawa, ON, CA, K1B 4S5 Hamilton, ON, CA, L8S 4S4 Saskatoon, SK, CA, S7H 2X1 Vancouver, BC, CA, V6T 1V6 Vancouver, BC, CA, V6H 2N9 Kelowna, BC, CA, V1Y 9T1 Windsor, ON, CA, N8W 1W9 Ancaster, ON, CA, L9K 1S4 Oshawa, ON, CA, L1K 2B1 Kingston, ON, CA, K7M 3X9 Brampton, ON, CA, L6Y 1M1 St. Catharines, ON, CA, L2N 7N6 Red Deer, AB, CA, T4N 7B4 Orleans, ON, CA, K1C 2L9 Guelph, ON, CA, N1H 7Y5 Ottawa, ON, CA, K1Z 7M3 Surrey, BC, CA, V3R 9V8 Sudbury, ON, CA, P3C 1V4 Calgary, AB, CA, T3N 1S5 Toronto, ON, CA, M5B 1W8 Charlottetown, PE, CA, C1A 1R6 Scarborough, ON, CA, M1L 4W6 Nanaimo, BC, CA, V9S 1H1 Moncton, NB, CA, E1G 0N3 Brampton, ON, CA, L6T 5M1 VAUGHAN, ON, CA, L4L 9K8 Peterborough, ON, CA, K9J 3G2 Barrie, ON, CA, L4N 4Y5 Regina, SK, CA, S4P 4H6 Ottawa, ON, CA, K1G 4J5 Sudbury, ON, CA, P3A 5W8 Vancouver, BC, CA, V6T 1Z3 Vancouver, BC, CA, V6C 3K4 St. Catharines, ON, CA, L2S 0C7 Winnipeg, MB, CA, R3E 3R4 Regina, SK, CA, S4S 3R8 Richmond Hill, ON, CA, L4C 5G7 Abbotsford, BC, CA, V2T 4M5 Saint John, NB, CA, E2K 0H6 Ottawa, ON, CA, K1G 3Y6 London, ON, CA, N6J 2N4 Toronto, ON, CA, M5G 2M1 Halifax, NS, CA, B3L 2C2 St. John's, NL, CA, A1B 3Z9 Waterloo, ON, CA, N2J 2J9 Dartmouth, NS, CA, B3B 0H7 Ottawa, ON, CA, K2E 8A6 Victoria, BC, CA, V8X 1W6 Lethbridge, AB, CA, T1K 8A8 Burlington, ON, CA, L7P 1X8 Kelowna, BC, CA, V1Y 6H2 Edmonton, AB, CA, T6G 2R8 Mississauga, ON, CA, L5V 2Y1 Calgary, AB, CA, T2P 4R3

Please note: This position is primarily remote; the successful incumbent must be located in Canada and be able to access one of our locations. You will be required to come on-site for meetings or phone/computer maintenance.


​Job category: Information technology
Job posting ID: 3572


​Employment status: Regular full-time
Classification: PTS/MGT/IT B

Salary/Rate of pay: $90,800 - $114,950

Application deadline: 2022-09-30 


Somewhere in Canada there’s a life you can save.   


Be part of a dynamic, collaborative and caring organization committed to saving and improving the lives of Canadians. Thousands of Canadians depend on us every day for reliable access to blood, plasma, stem cells and organs and tissues.  


Join Canada’s Lifeline and make a meaningful difference every day.


About the role


Canadian Blood Services is looking for a Regular Full-Time Analyst, SAP Technical Systems III Stem Cell & CRM Solutions to join our dynamic External Customer Experience team. The work of an Analyst, SAP Technical Systems III Stem Cell & CRM Solutions is integral to Canadian Blood Services’ role as Canada’s Lifeline. 


In this role, you will be responsible for supporting the use of SAP within Canadian Blood Services (CBS).  This includes supporting SAP end users, using SAP information to conduct analysis and resolve user-related issues, modifying existing functionality and adding new capabilities.


Key responsibilities include:


  • Provides functional support to users including problem resolution, corrective action, testing and documentation that arise in the course of supporting users.
  • Assesses client requirements, determines possible solutions and, working with SAP Functional Support team, plans SAP development.
  • Responsible for making configuration changes to accommodate changing business needs and provides additional functionality in line with agreed-to priorities.
  • Provides input to, and maintains the SAP configuration, master data and reports.
  • Ensures alignment with changes to CBS policies, procedures, and practices, and to legislation and regulations.
  • Responsible for the appropriate testing, documenting, communicating, and training of the changes made.
  • Completes testing and documentation.
  • Understands and complies with CBS Information Systems and regulatory standards.




  • Four years of SAP experience, Basis, ABAP, Functional. 
  • At least two years’ experience with configuration using IMG.
  • At least 4 years of experience in SAP ABAP programming, Object oriented programming in SAP CRM area.
  • Strong experience in developing ABAP related custom applications, enhancing standard SAP applications.
  • Post-secondary level education in a relevant discipline from a recognized academic institution, preferably a College Diploma or University Degree in Business or Computer Science.
  • Working ability with Microsoft software suite (Word, PowerPoint, Excel) and MS. Project.


Required skills:


  • Ability to conduct business professionally and develop strong working relationships with clients.
  • Ability to translate user requirements to delivered solutions including elements to be delivered by the Functional Support Group. 
  • Excellent leadership and coaching skills.
  • Experience on project managed projects.
  • Excellent problem analysis, planning and organizational skills.
  • Effective interpersonal communication and writing skills and the ability to work in a team environment.




  • Competitive base salary range.
  • 4 weeks of paid vacation.
  • Annual Performance Award up to 8%. 
  • Flexible primarily remote work schedule.
  • Comprehensive group health, dental and vision benefits. 
  • Choice of defined contribution or defined benefits pension plan. 
  • Employee discounts, wellness programs, and much more!

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  


To protect the health and safety of its employees, all Canadian Blood Services’ employees are required to be fully vaccinated (COVID-19 vaccine doses as approved by Health Canada), subject to any medical or other human rights grounds. Persons who have been vaccinated outside of Canada must contact their local Public Health Unit in order to obtain a vaccine equivalency certificate.


If this role resonates with you, we encourage you to apply! This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives. 


We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment (such as testing) will be contacted. Applicants who require accommodation should discuss their needs with us.