Analyst - Network Services II

Please note this role will work in a hybrid environment. The successful candidate will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

Job category: Information technology
Job posting ID: 6785

​Employment status: Regular full-time
Position's anticipated start date: 2025-02-10 

Classification: PTS/MGT/IT B
Salary/Rate of pay: $78,895 - $92,638

Application deadline: 2025-01-14 
Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

 Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues. 

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the role 
Canadian Blood Services is looking for a  regular full-time Analyst - Network Services II to join our dynamic IT Infrastructure, Operations and Delivery team.  

The  IT Infrastructure Operations & Delivery team is responsible for managing and maintaining Canadian Blood Services’ IT infrastructure to ensure the smooth and efficient operation of its technology systems.

In this role, you will be primarily responsible for the planning, delivery, and support of Canadian Blood Services core network services used by internal and external CBS stakeholders to meet CBS’ business goals.  The key responsibilities include the deployment, configuration, maintenance, and support of IT network services and enterprise networking infrastructure including switching, routing, firewalls, Wireless, WAN, VoIP, and network monitoring.
 

Formula for success

• Leveraging your expertise in incident resolution, you will troubleshoot incident tickets raised by internal customers pertaining to Canadian Blood Services network services until resolution, to ensure timely restoration of services to end users.
• Utilizing your skills in vendor management, you will manage engagement and escalations with third-party service providers with regards to network and voice systems products and services to ensure the correct urgency level is assigned to tickets requiring third-party support, to ensure timely restoration of services to end users.
• Applying your abilities in project coordination, you will work with Canadian Blood Services project teams requiring network service deliverables to identify requirements, coordinate deployment activities required to meet project requirements, open necessary change ticket records in Canadian Blood Services ITSM system, and ensure tasks are delivered on schedule.
• Drawing on your knowledge of service management, you will manage network service requests (SRs) initiated by internal customers and fulfill tasks requested, adhering to internally set service level agreements in place regarding completion timelines.
• Harnessing your attention to detail in auditing, you will complete periodic audits of software license usage as well as determine future forecasts of software license usage requirements to support vendor contract renewal activities.
• Building on your adaptability and problem-solving skills, you will perform other related duties as required.

Desired education and skills

• Post-secondary level education in a relevant discipline from a recognized academic institution, preferably a University Degree in Computer Science, Information Systems, or equivalent.
• Cisco certification (CCNA, CCNP, or equivalent) is required.
• Minimum of 7 years of directly related experience managing and supporting an enterprise network infrastructure.
• Experience with LAN, WAN, Wireless, Firewalls, Load-balancers, DNS and with an understanding of Cloud and SDN technology.
• Experience deploying and supporting network infrastructure platforms and technology covering some or all the following: Cisco AnyConnect VPN, Cisco switches and routers, Cisco Catalyst Center, Cisco UCS, Cisco Meraki, Cisco ACI, Cisco ISE, Cisco ASA, Cisco Thousand Eyes, F5, PRTG.
• Strong interpersonal skills, including establishing collaborative work relationships with customers and colleagues.
• Excellent problem-solving skills.
• Ability to convey technical information to non-technical audiences.

What we offer you

• 4 weeks' vacation
• Annual performance award up to 6%
• Comprehensive group health, dental and vision benefits for you and your family
• Defined benefit pension plan
• Employee discounts, wellness program, professional resources

What you can expect

• This role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location 40% of the time/ 2 days of the week. 
• Travel requirements – travel will be required to attend offices and sites across Canada.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives. 

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list. 

Applicants who require accommodation should discuss their needs with us.

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