Associate Director, Collections Operations

Please note this role will work in a hybrid environment. The successful candidate will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

Job category: Supervisory and management
Job posting ID: 7315

​Employment status: Regular full-time 

Classification: PTS/MGT/IT B
Salary/Rate of pay: $129,159 - $145,691

Application deadline: 2025-06-11 

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

 Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues. 

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the role:

Canadian Blood Services is looking for a Regular Full-time Associate Director, Collections Operations (North & East Ontario) to join our dynamic Collections Operations East team. The work of an Associate Director, Collections Operations is integral to Canadian Blood Services role as Canada’s Biological Lifeline. 

The Associate Director, Collections Operations oversees the effective operations of the donor centres in their assigned region, providing clear direction and expectations to the centre management team to meet overall regional plans and corporate objectives. This position contributes to the planning, development, implementation, support, and evolution, of the donor centres, while driving continuous improvement of regional operations, while ensuring compliance with all regulatory requirements, and CBS policies, procedures and practices.

The Associate Director, Collections Operations is responsible to ensure that the regions are appropriately resourced, and organized through plans and structures, and has all required capabilities to deliver upon operational requirements. 

Formula for success:

• Utilizing your strong leadership skills, lead and coordinate regional operations, aligning with corporate goals, building stakeholder relationships, and ensuring risk management while empowering team decision-making.
• Leveraging a continuous improvement approach, drive operational excellence, focusing on productivity, donor experience, and employee satisfaction, collaborating with leadership and teams to implement strategic initiatives and ensure consistent, efficient service delivery.
• Using your exceptional business acumen, contribute to financial planning, resource allocation, and cost management for regional operations, optimizing efficiency and effectiveness.
• Drawing on your collaborative skills, represent regional collection interests in strategic planning and organizational change initiatives, fostering cooperation and effective communication with cross-functional partners.

Desired Education and Skills:

• Post-secondary level education from a recognized academic institution. Master’s degree in a health-related or business discipline is an asset.
• A minimum of 7 years of recent related management experience.
• Experience in a regulated or unionized environment is desirable.
• Excellent analytical, critical thinking and problem-solving skills to interpret business needs and develop integrated, creative solutions.
• Must be results driven, able to create change and effectively manage and deliver results.
• Demonstrated effective leadership abilities, combined with a strong commitment to operating within a team environment, providing the necessary skills to manage effectively in a rapidly changing environment.
• Strong organizational and time management skills, being able to manage multiple tasks and competing priorities within short timelines.
• Ability to support a team that is geographically dispersed throughout the region.

What we offer you

• 4 weeks' vacation.
• Annual performance award up to 10%.
• Comprehensive group health, dental and vision benefits for you and your family.
• Defined benefit pension plan.
• Employee discounts, wellness program, professional resources.
  
  

What you can expect:

• This role will work in a hybrid environment with requirements to be onsite at a Canadian Blood Services location 40% of the time/2 days of the week.
• The role requires visits to all donor centres within the region as well as to attend in-person leadership meetings.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives. 

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list. 

Applicants who require accommodation should discuss their needs with us.

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