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Associate Director, Project and Program Delivery


Ottawa, ON, CA, K1G 4J5 Lethbridge, AB, CA, T1K 8A8 Regina, SK, CA, S4S 3R8 Kelowna, BC, CA, V1Y 9T1 Red Deer, AB, CA, T4N 7B4 Moncton, NB, CA, E1G 0N3 Brampton, ON, CA, L6Y 1M1 Oshawa, ON, CA, L1K 0Z7 Ancaster, ON, CA, L9K 1S4 Brampton, ON, CA, L6T 5M1 Ottawa, ON, CA, K1B 4S5 Burlington, ON, CA, L7P 1X8 Winnipeg, MB, CA, R3E 3R4 St. John's, NL, CA, A1B 3Z9 Sudbury, ON, CA, P3A 5W8 Dartmouth, NS, CA, B3B 0H7 Charlottetown, PE, CA, C1A 1R6 Calgary, AB, CA, T2P 4R3 Vancouver, BC, CA, V6T 1V6 Calgary, AB, CA, T3N 1S5 Toronto, ON, CA, M5G 2M1 Edmonton, AB, CA, T6G 2R8 Vancouver, BC, CA, V6H 2N9 Hamilton, ON, CA, L8S 4S4 London, ON, CA, N6J 2N4 Vancouver, BC, CA, V6C 3K4 Ottawa, ON, CA, K1G 3Y6 Orleans, ON, CA, K1C 2L9 Oshawa, ON, CA, L1K 2B1 Windsor, ON, CA, N8W 1W9 Saskatoon, SK, CA, S7H 2X1 Scarborough, ON, CA, M1L 4W6 St. Catharines, ON, CA, L2N 7N6 Richmond Hill, ON, CA, L4C 5G7 Victoria, BC, CA, V8X 1W6 Nanaimo, BC, CA, V9S 1H1 Kelowna, BC, CA, V1Y 6H2 Waterloo, ON, CA, N2J 2J9 Halifax, NS, CA, B3L 2C2 Sudbury, ON, CA, P3C 1V4 Ottawa, ON, CA, K1Z 7M3 Abbotsford, BC, CA, V2T 4M5 Vancouver, BC, CA, V6T 1Z3 Mississauga, ON, CA, L5V 2Y1 Guelph, ON, CA, N1H 7Y5 Surrey, BC, CA, V3R 9V8 Peterborough, ON, CA, K9J 3G2 VAUGHAN, ON, CA, L4L 9K8 Barrie, ON, CA, L4N 4Y5 Toronto, ON, CA, M5B 1W8 Regina, SK, CA, S4P 4H6 Kingston, ON, CA, K7M 3X9 Ottawa, ON, CA, K2E 8A6 Windsor, ON, CA, N8X 3Y9 St. Catharines, ON, CA, L2S 0C7 Saint John, NB, CA, E2K 0H6

Please note for people leaders: We work in a hybrid environment. The successful candidate will be working at one of our site offices, and all people leaders are encouraged to have in-person presence for a minimum of 40% of the time to ensure we continue to meet the needs of our donors, our staff and our communities. 


​Job category: Supervisory and management
Job posting ID: 4356


​Employment status: Regular full-time
Classification: PTS/MGT/IT B

Salary/Rate of pay: $125,000 - $141,000

Application deadline: 2023-06-08 


Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.


Somewhere in Canada there’s a life you can save.   


Be part of a dynamic, collaborative and caring organization committed to saving and improving the lives of Canadians. Thousands of Canadians depend on us every day for reliable access to blood, plasma, stem cells and organs and tissues.  


Join Canada’s Lifeline and make a meaningful difference every day.


About the role


Canadian Blood Services is looking for a Regular Full-Time Associate Director, Project and Program Delivery to join our dynamic Enterprise Program Management Office. The work of an Associate Director, Project and Program Delivery is integral to Canadian Blood Services’ role as Canada’s Lifeline. 


In this role, you will lead a series of project and program management and strategic planning activities aligned to corporate funding cycles and delivery of high visibility projects or programs for the organization. 


These responsibilities include: 

  • Deliver ePMO led projects and provide project and program management oversight and support for those projects.
  • Contribute to the enterprise portfolio management / reporting process for all corporate priority projects including ePMO projects and escalate issues requiring executive attention. 
  • Provide leadership to enterprise projects coordinated through process management and assure compliance to all corporate portfolio reporting requirements. 
  • Lead and support the execution of select projects in the portfolio, by ensuring collaboration and integration between divisions.


Key responsibilities include:


Project and Program Leadership

  • Leverage extensive experience to oversee the management of a variety of projects and/or programs and managing a team of professionals.
  • Oversee the development of proposals and business cases, as required.
  • Intervene in highly sensitive or complex stakeholder communications, remove barriers, and facilitate change management.
  • Regularly report to and facilitate discussion at the senior and executive levels.


Influencing and Negotiating

  • Ability to influence and negotiate effectively, based on facts, logic, trust and a strong understanding of the interests and opinions of others.
  • Motivate and coach staff for high performance and acts with transparency, promoting a problem-solving mindset and collaborative culture.
  • Ability to facilitate meetings and discussions; manage high levels of conflict; and lead and/or collaborate effectively with multidisciplinary teams. 


Teamwork and Communication 

  • Display empathy and has the advanced soft skills required to lead and motivate others to achieve deliverables, where priorities and expectations may be in conflict at times.


Business Acumen

  • Apply seasoned expertise of risk management to oversee the identification, monitoring and mitigation of substantial risks, with implications beyond the project/program.
  • Apply advanced knowledge of financial literacy and budget management to manage substantial project/program budget(s).


Supervisory Responsibilities

  • Responsible for recruitment, motivation, and development of a team of Project Management professionals.
  • Apply advanced management experience to recruit and manage team performance, and provide trusted leadership, coaching and development of staff or contracted resources.


Analytical and Problem-Solving Skills

  • Use seasoned experience and knowledge to analyze highly complex problems, interpret business needs, and develop integrated, innovative solutions. Often requires deeper investigation of conflicting information and novel thinking to establish solutions.


Performs other related duties as required.



  • Bachelor’s degree in business, engineering, or science or equivalent.
  • A minimum of 10 years managing multiple projects/programs with large teams, budgets, and multiple stakeholders at an executive level.
  • Experience building teams, managing, and coaching other project managers or contracted resources and or employees is required.
  • Proven ability to manage a significant project portfolio for a large organization.
  • An equivalent combination of education, training and experience may be considered.


Demonstrated Competencies, Knowledge, Skills, and Abilities:

  • Completed training in project/program management such as PRINCE2, PMP, Agile Scrum Master, or demonstrated experience.
  • Project Management certification is an asset such as PMP or PRINCE2.
  • Experience managing new product or process introduction in the regulated environment, is an asset.
  • Experience managing and implementing process change within a unionized workforce environment, is an asset.
  • Experience developing and maintaining project documents and presenting in an executive setting.
  • Experience in Agile teams is an asset.
  • Proficiency with related software tools including Microsoft project professional, MSPO is an asset.
  • Exceptional interpersonal skills, including teamwork, facilitation, influencing and negotiation.
  • Demonstrated proficiency in financial and operational planning.



  • Competitive base salary range 
  • 4 weeks of paid vacation 
  • Annual Performance Award up to 10%
  • Comprehensive group health, dental and vision benefits
  • Defined benefits pension plan
  • Employee discounts, wellness programs, and much more!

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  


Canadian Blood Services requires that all employees be fully vaccinated (COVID 19 vaccine doses as approved by Health Canada), subject to any medical or other human rights considerations. Persons who have been vaccinated outside of Canada must contact their local Public Health Unit in order to obtain a vaccine equivalency certificate.


If this role resonates with you, we encourage you to apply! This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives. 


We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment (such as testing) will be contacted. Applicants who require accommodation should discuss their needs with us.