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Director, Communications


Ottawa, ON, CA, K1G 4J5

Please note: We work in a hybrid environment. The successful candidate will work in the office on a regular basis with the flexibility to work remotely to ensure we continue to meet the needs of our donors, our staff and our communities.  Ottawa preferred; other locations may be considered. Some travel will be required. 


​Job category: Supervisory and management
Job posting ID: 3878


​Employment status: Regular full-time


Classification: PTS/MGT/IT B
Salary/Rate of pay: Commensurate with experience; starting at $120,000


Application deadline: This position will remain open until filled 


Somewhere in Canada there’s a life you can save.   


Be part of a dynamic, collaborative and caring organization committed to saving and improving the lives of Canadians. Thousands of Canadians depend on us every day for reliable access to blood, plasma, stem cells and organs and tissues.  


Join Canada’s Lifeline and make a meaningful difference every day.


About the role
Reporting to the Vice President, Public Affairs, the Director, Communications is responsible for promoting and protecting Canadian Blood Services’ corporate reputation and bringing to life its brand by leading and overseeing strategic communications, issues management, content development and management, external communications and internal communications.   

In this role, you will provide communications leadership to a team of professionals across the country, provide counsel and leadership to senior levels of the organization on issues management and crisis communications, and build communications plans that support the Canadian Blood Services brand and support the realization of our corporate strategy. Additionally, you will serve as a key spokesperson on critical or sensitive issues requiring senior level intervention.   

Your group will act as a centre of excellence, ensuring a consistent approach to messaging and adherence to Canadian Blood Services policies and procedures is taking place.
Accountable for:

  • Safeguarding Canadian Blood Services’ reputation to ensure it translates into confidence and trust for Canadians by delivering effective, engaging, consistent and timely communications, and ensuring the appropriate and consistent use of the organization’s brand.
  • Play a lead role in issues management and crisis communications and integrate with business continuity management program.
  • Building a high performing, data-driven team of communications staff and make wise use of outsourced consultants as needed. 
  • Media relations strategy and execution, including earned media management, media monitoring and analysis, spokesperson identification and training, and the development and production of communications strategies and tools. 
  • Corporate communications with Canadian Blood Services’ employees, including the development and execution of a long-term internal communications strategy, providing advice to the organization on channels and processes for engaging employees, and supporting and integrating communications activities into change management activities. 
  • Oversee executive communications, corporate correspondence, executive presentations, linguistic and translation services, speech writing, graphic design and brand compliant template design.  
  • Work closely with executives to ensure they have access to up-to-date communication templates and presentation support.  
  • Provide leadership for overall development of an integrated content strategy and a content hub of creative services. 
  • Diligent oversight of financial and human resources to continuously assess prioritization, capacity planning and ensure they are driving our strategy and realizing our brand. 
  • Perform other related duties as required.

Education, Training and Experience:

  • Post-secondary education in a relevant discipline from a recognized academic institution, preferably an undergraduate degree in Public Relations, Communications or Journalism.
  • Minimum of fifteen years of progressive experience in communications and media relations, including significant program and staff management/leadership experience.
  • Demonstrated track record leading large teams is highly desired.
  • Experience in a healthcare environment is an asset.
  • Membership and/or accreditation with professional communications associations would be an asset.
  • An equivalent combination of education, training and experience may be considered.


Demonstrated Competencies, Knowledge, Skills and Abilities:

  • Superior verbal and written communications skills in English is essential. The ability to communicate verbally in French is a strong asset.
  • Excellent media interviewing skills for TV, radio, print or electronic media.
  • You keep your cool when others lose theirs. Your great instincts for issues management means you are on top of things in a composed way that gains the trust and confidence of your colleagues. 
  • Your years of experience have honed your anticipatory skills and give you an uncanny ability to see around corners.
  • Demonstrated track record in newsroom management, the editorial process and content creation and management is highly desired. You have a nose for a story and know how to tell it in an engaging way that bridges corporate priorities with the target audience’s wants and needs. 
  • Competency in use of digital workplace tools.
  • Creativity, enthusiasm, flexibility, and a strong commitment to working within a team environment. Your sense of humour helps you get through the challenging times.



  • Competitive base salary range
  • Annual Performance Award opportunity of 0%-12%
  • 4 weeks of paid vacation to start
  • Comprehensive group health, dental and vision benefits
  • Pension plan
  • Employee discounts, wellness programs and professional advancement opportunities

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  


To protect the health and safety of its employees, all Canadian Blood Services’ employees are required to be fully vaccinated (COVID-19 vaccine doses as approved by Health Canada), subject to any medical or other human rights grounds. Persons who have been vaccinated outside of Canada must contact their local Public Health Unit in order to obtain a vaccine equivalency certificate.


If this role resonates with you, we encourage you to apply! This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives. 


We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment (such as testing) will be contacted. Applicants who require accommodation should discuss their needs with us.