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Manager, Digital Experience Delivery

Location: 

Ottawa, ON, CA, K1G 4J5 Toronto, ON, CA, M5G 2M1 Brampton, ON, CA, L6T 5M1 Ancaster, ON, CA, L9K 1S4 Edmonton, AB, CA, T6G 2R8 Saint John, New Brunswick, CA, E2K 0H6 Dartmouth, Nova Scotia, CA, B3B 0H7 Calgary, AB, CA, T2P 1K3 St. John's, NL, CA, A1B 3Z9 Winnipeg, MB, CA, R3E 3R4 Sudbury, ON, CA, P3A 5W8 London, ON, CA, N6J 2N4 Vancouver, British Columbia, CA, V6H 2N9

Please note this role will work in a hybrid environment. The successful candidate will be working a mixture of on-site and off-site work at 1800 Alta Vista Drive, Ottawa, Ontario, or 67 College Street, Toronto, Ontario based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

 

Job category: Communications, marketing and public affairs
Job posting ID: 7733

 

​Employment status: Regular full-time

Classification: PTS/MGT/IT B
Salary/Rate of pay: $108,493 to $125,026

 

Application deadline: 2025-09-24 

  • This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

  • Your up-to-date resume.
  • Job specific cover letter.
  • We recommend you save a copy of the job posting for reference throughout the recruitment process.

 

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

 

Together, we can make all the difference in the lives of others.

 

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues. 

 

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

 

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

 

About the role

Canadian Blood Services is looking for a Regular full-time Manager, Digital Experience Delivery to join our dynamic Integrated Marketing team. 

 

The Integrated Marketing team is responsible for developing and executing comprehensive, integrated marketing strategies aimed at building Canadian Blood Services’ brand, expanding our donor base, and enhancing donor loyalty.

Reporting to the Associate Director, Digital Experience, you will lead the cross-functional execution of donor-facing digital initiatives across Canadian Blood Services’ web platforms, donor portal, mobile app, in-centre experiences, and more, delivering a holistic, cohesive digital donor experience that ensures measurable business impact across donor acquisition and retention objectives.


In this role, you will provide strategic oversight and operational leadership across digital design, development, QA, and vendor delivery, ensuring digital solutions are implemented to the highest technical, usability, and accessibility standards.


You will translate strategic priorities into scoped delivery plans, oversee multidisciplinary internal and external teams, and foster seamless coordination across digital content, UX, design system, development, and technical platform work. You will be a central force in ensuring the organization delivers consistent, accessible, high-performing digital experiences at scale.

Formula for success

  • Leveraging your skills in team leadership, you will lead a high-performing digital delivery team across UX, design, development, QA, and coordination, with clear standards and coaching (national scope across web, donor portal, app, digital marketing, and lifecycle digital assets).
  • Applying your skills in vendor and agency management, you will manage external agencies and contractors from intake and onboarding to quality control and performance.
  • Utilizing your skills in design system governance, you will oversee implementation and governance of the design system with internal teams and vendors, ensuring accessibility and front-end standards.
  • Driving your skills in strategic alignment, you will align delivery plans with strategy and roadmaps in partnership with Product, IT, Marketing, Lifecycle, and Creative.
  • Monitoring your skills in project oversight, you will oversee timeline tracking, capacity, and risks, and escalate to keep work on schedule and on budget.
  • Measuring your skills in performance evaluation, you will define and monitor delivery KPIs such as process efficiency, quality, speed, and volume to drive continuous improvement.
  • Contributing your skills in operational planning, you will provide planning input to annual budgets and tool/license needs for efficient operations.

Desired education and skills

  • A university degree in Digital Media, Computer Science, UX/UI, Marketing Technology, or related field.
  • Minimum 7–10 years experience leading digital delivery for web or app products, including cross-functional team leadership.
  • Comfortable partnering with IT and developers while supporting creative teams and content owners.
  • Strong grasp of design systems and component-based workflows in Figma and CMS environments.
  • Hands-on with accessibility standards (WCAG 2.1+), QA workflows and agile tools like Jira or Monday.com.
  • Fluent in digital marketing concepts such as SEO, conversion-focused landing pages and A/B testing.
  • Proficient with analytics and collaboration platforms like GA4, Hotjar, Looker Studio and Microsoft 365.
  • Experience managing vendors or agencies and operating in a matrixed environment with shifting priorities.

What we offer you

  • 4 weeks' vacation.
  • Annual performance award up to 10%.
  • Comprehensive group health, dental and vision benefits for you and your family.
  • Defined benefit pension plan.
  • Employee discounts, wellness program, professional resources.

What you can expect

  • This role will work in a hybrid environment with requirements to be onsite at 1800 Alta Vista Drive, Ottawa, Ontario or 67 College Street, Toronto, Ontario 40% of the time/ 2 days of the week.
  • Occasional travel may be required for team meetings and events.


Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

 

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives. 

 

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list. 

 

Applicants who require accommodation should discuss their needs with us.

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