Medical Services Supervisor

Please note this role will work in a hybrid environment. The successful candidate must be located near a Canadian Blood Services site and will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

Job category: Supervisory and management
Job posting ID: 7160

​Employment status: Regular full-time
Position's anticipated start date: 2025-05-26 

Classification: PTS/MGT/IT B
Salary/Rate of pay: $80,078 - $94,028

Application deadline: 2025-05-05 

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

 Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues. 

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the role

Canadian Blood Services is looking for a regular full-time Medical Services Supervisor to join our dynamic Medical Laboratory & Stem Cell Services team in our Medical Affairs and Innovation division.

The Medical Affairs and Innovation division is responsible for supporting Canadian Blood Services by providing oversight for the Centre for Innovation, organ and stem cell donation and transplantation, utilization, donor and clinical services, medical microbiology, and epidemiology. The team ensures that Canadian Blood Services’ medical and scientific support is provided to the ongoing operations of every aspect of their work.

Reporting to the Resource Manager, the Medical Services Supervisor works closely with the Medical Services team as required to provide support for Medical Services programs in accordance with all regulatory and Canadian Blood Services policies, procedures, and practices.
 

Formula for success

• Overseeing and leveraging your skills in team management, you will coach a team of Medical Services Representatives to ensure adherence to established medical service processes and practices.
• Serving as Subject Matter Expert (SME) and leveraging your expertise in troubleshooting, you will function as the primary resource for resolving technical issues across team processes and procedures.
• Utilizing your organizational skills, you will ensure the assignment of various administrative tasks to Medical Services Representatives for facilitation of the work of Registered Nurses, Medical Officers, and Transfusion Medicine Nurse Specialist Supervisors.
• Supporting documentation and leveraging your attention to detail, you will assist in the resolution of deviations and minor quality events, while gathering data related to specific programs.
• Assessing existing workflows and leveraging your analytical thinking, you will identify areas for improvement to enhance operational efficiency.
• Collaborating with cross-functional teams and leveraging your communication skills, you will work with others in Medical Services to resolve high-priority incidents or system failures.

Desired education and skills

• Post secondary level education in a relevant discipline from a recognized academic institution, preferably a University Degree or community college diploma. Training in health-related fields is an asset.
• Minimum of three years of previous experience in process review, improvement, and development.
• Minimum of two years of experience in supervising people/teams both remotely and in the office.
• Effective problem solving and decision-making skills, and ability to conceptualize ideas and information, to utilize and adapt technical/administrative processes on the basis of a broad understanding of principles, practices, and procedures.
• Ongoing demonstration of leadership skills and performance management skills.
• Strong organizational skills with the ability to prioritize the workload are essential.
• A proven ability to establish and maintain effective working relationships with both internal and external customers is essential.

What we offer you

• 4 weeks' vacation
• Annual performance award up to 6%
• Comprehensive group health, dental and vision benefits for you and your family
• Defined benefit pension plan
• Employee discounts, wellness program, professional resources

What you can expect

• This role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location 40% of the time/2 days of the week.
• You will work Monday to Friday, 37.5 hours per week, 7.5 hours per day. 

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives. 

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list. 

Applicants who require accommodation should discuss their needs with us.