SAP Business Systems Analyst III (Donor Engagement Digital Transformation Project)

Please note this role will work in a hybrid environment. The successful candidate will be working at our Ottawa site office (2540 Lancaster Rd) and will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

Job category: Information technology
Job posting ID: 7335

​Employment status: Temporary full-time
Position's anticipated start date: 2025-09-01
Position's anticipated end date: 2028-12-31 

Possible schedule/FTE: 100% 
Number of positions available: 1 

Classification: PTS/MGT/IT B
Salary/Rate of pay: $89,894 to $108,493

Application deadline: 2025-06-25 

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

 Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues. 

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the role
Canadian Blood Services is looking for a Temporary Full-Time SAP Business Systems Analyst III (Donor Engagement Digital Transformation Project) to join our Donor Engagement Digital Transformation Project team in Ottawa. 

In this role, you will assist senior Business Systems Analysts of the team to act as the interface between the clients or project team as well as other IT Teams for large, complex business systems. This role acts as a bridge between business and technology, supporting the design, validation, and implementation of the SAP CRM platform and related systems (e.g., CDP, Marketing Automation),ensuring that the solution meets business needs, aligns with enterprise architecture, and supports long-term scalability, maintainability, and performance. You will identify and complete small to medium tasks as part of the project or release. These tasks include, but are not limited to, requirements (use case) gathering, analysis, project plan and work schedule creation, management, project and release coordination, management, test case creation, execution, problem management coordination, trending for existing business systems, resource capacity planning and overall liaison between the business and National Systems Solutions. 

Formula for success 

• Partner with the SI (System Integrator) to ensure the business and technical requirements for SAP CRM, CDP, and MA systems are clearly understood and appropriately translated into system design.
• Support architectural alignment by reviewing design decisions from the SI and confirming alignment with enterprise standards, integration patterns, and IT strategy.
• In partnership with more senior members of the team or independently depending upon the size and complexity of the system, establish and maintain a professional and cooperative working relationship with assigned client groups, other team members, client Subject Matter Experts (SMEs) and other Information Technology (IT) Teams.
• Contribute to technical workshops and design sessions, offering insights on legacy systems, data structures, and integration points to ensure accurate and informed decision-making.
• Proactively propose business solutions to client groups to leverage technology in improving the business processes and results. For more complex systems, participate in the proposal development and progression.
• Serve as a subject matter expert (SME) on the current SAP CRM configuration and its integrations, providing institutional knowledge to guide solution design.
• Assist in integration validation by helping define interface requirements, review integration documentation, and confirm compatibility with internal systems and data flows.
• Participate in fit-gap analyses and requirement reviews to ensure the SI's solution aligns with end-user needs and internal expectations.
• Document internal assumptions and expectations around system behavior, support models, and performance metrics to inform technical design decisions.
• Coordinate with internal IT teams (e.g., infrastructure, Basis, cloud operations) to ensure technical dependencies and environment readiness are addressed on schedule.
• Support test planning and execution, review integration and performance test results and assist in the triage of defects or performance issues.
• Review technical deliverables and documentation from the SI to ensure clarity, completeness, and readiness for operational handoff.
• Facilitate internal knowledge transfer by participating in training sessions, contributing to support documentation, and helping build operational readiness.
• Advocate for sustainable design choices by promoting low-maintenance, scalable, and extensible configurations that reduce future technical debt.
• Identify and escalate technical or design risks to the project manager, contributing to issue resolution and mitigation planning. Provide timely reporting of progress and issues to management.
• Support procurement and vendor evaluation efforts by reviewing solution proposals, focusing on architectural fit, technical feasibility, and vendor assumptions.

Desired education and skills

• Completion of a post-secondary level education in a relevant discipline from a recognized academic institution, preferably in Business, Computer Sciences or Computer/Software Engineering.
• 5-7 years of experience as a project manager, systems analyst, process specialist, software developer or business systems analyst.
• Experience in the client business processes to be supported with an aptitude for system design.
• Experience with customer data platforms, multimedia marketing solutions, and SAP Customer Experience or CRM solutions is considered an asset.
• Exemplar documentation skills (e.g., use case, business requirements, functional specifications, project plans, training, and user guides).
• Exemplar project management skills for managing and implementing projects of a larger scale (scope, complexity, and budget).
• Ability to articulate requirements to IT subject matter experts.
• Exemplar communications skills in English. 

What we offer you

• 4 weeks' vacation.
• Annual performance award up to 8%.
• Comprehensive group health, dental and vision benefits for you and your family.
• Defined benefit pension plan.
• Employee discounts, wellness program, professional resources. 

What you can expect 

• If your experience in SAP Sales and Distribution is limited, Canadian Blood Services is dedicated to providing formal training in SAP, tailored to meet the specific needs of each individual. This training initiative aims to enhance your skills and understanding in the realm of SAP, equipping you with valuable knowledge to excel in your role.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives. 

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list. 

Applicants who require accommodation should discuss their needs with us.

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