SAP Technical Systems Analyst

Please note this role will work in a hybrid environment. The successful candidate must be located near a Canadian Blood Services site in Ottawa, Toronto or Brampton and will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

Job category: Information technology
Job posting ID: 7071

​Employment status: Regular full-time
Possible schedule/FTE: 1.00 

Classification: PTS/MGT/IT B
Salary/Rate of pay: $89,894 to $108,493

Application deadline: 2025-04-14 
 

Application requirements:

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

 Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues. 

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the role
Canadian Blood Services is looking for a regular full-time SAP Technical Systems Analyst to join our dynamic External Customer Experience team in our Digital Solutions and Technology division. 

The External Customer Experience team is responsible for day-to-day software application support and planning. This includes researching, analyzing, defining, recommending, developing/configuring, testing, implementing and supporting IT Business Solutions for Canadian Blood Services in collaboration with client groups and in accordance with regulatory requirements.

In this role, you will be responsible for supporting the use and development of SAP CRM in Canadian Blood Services. This includes, supporting SAP CRM end users, using SAP information to conduct analysis and resolve user-related issues, modifying existing functionality and developing new capabilities.

Formula for success

• Leveraging your demonstrated knowledge and expertise, you will evaluate requirements, determine recommended solutions and work with clients and SAP CRM functional teams to design, develop and execute SAP changes. 
• Utilizing your effective interpersonal and communication skills, you will establish and maintain a professional and cooperative working relationship with assigned client groups and others in the SAP organization.
• Drawing on your continuous improvement mindset and innovative thinking, you will work with SAP CRM functional teams and clients to share knowledge and best practices regarding the design and use of SAP functionality, information and supporting processes. Define requirements for new functionality and identify new program initiatives or changes requiring SAP CRM development or enhancements.
• Harnessing your excellent problem analysis, planning and organizational skills, you will investigate and stay informed about SAP and associated 3rd party solutions for the business and technical processes supported, including solutions deployed by other blood agencies and related industries.
• Concentrating on your ability to translate user requirements to delivered solutions, you will assist in the development of business cases, user requirements, definitions and algorithms in collaboration with the client.
• You will actively participate in on-going development, support and continuous improvement of the SAP CRM system and its technical landscape.  Key responsibilities include:
  • Assess level of ABAP development effort based on business requirements and requested changes.  
  • Perform ABAP/BSP development.
  • Provide technical support and troubleshooting for SAP CRM issues, error messages, and system dumps.
  • Oversee the development and maintenance of SAP CRM Web Services to support business processes and customer interactions.
  • Assist with performance and run time improvements in existing programs.
  • Apply OSS note(s) when requested by SAP Functional Analyst.
  • Conduct SPAU and SPDD analysis for SAP Support Pack or Enhancement Pack implementations.
  • Complete necessary testing and documentation of changes.
  • Update or review information in Jira.

Desired education and skills

• Post-secondary level education in a relevant discipline from a recognized academic institution, preferably a College Diploma or University Degree in Business or Computer Science.
• 5 or more years of SAP experience, including 3 years of ABAP development experience. 
• Experience working with the SAP CRM components (service/sales/marketing).
• Experience using WEB UI, Smart Forms, Adobe Forms, iDocs and CRM Actions.
• Experience in UI5 development such as Fiori.
• Experience with User exits, BADI’s and enhancement spots. 
• Experience in webservice development using ODATA services. 
• Experience with agile methodology. 
• Effective interpersonal communication and writing skills in English.

What we offer you

• 4 weeks' vacation
• Annual performance award up to 8%
• Comprehensive group health, dental and vision benefits for you and your family
• Defined benefit pension plan
• Employee discounts, wellness program, professional resources

What you can expect

• This role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location 40% of the time/ 2 days of the week.
• If you are located outside of Ottawa, you may be expected to travel twice per year for team meetings, and as required. 

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives. 

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list. 

Applicants who require accommodation should discuss their needs with us.

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