Specialist - Quality Management Process Support

Please note this role will work in a hybrid environment. The successful candidate must be located near a Canadian Blood Services site and will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

Job category: Quality and regulatory affairs
Job posting ID: 7874

​Employment status: Temporary full-time
Position's anticipated start date: 2025-12-01 
Position's anticipated end date: 2027-01-08 

Classification: PTS/MGT/IT B
Salary/Rate of pay: $80,078 - $94,028

Application deadline: 2025-11-05 

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

 Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues. 

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the role
Canadian Blood Services is looking for a Temporary Full-time Specialist - Quality Management Process Support to join our dynamic Quality Management System team. 

The Quality Management System team leads the advancement and continuous improvement of our quality management system. They support the organization by delivering effective, efficient, and timely services, along with expert guidance on quality and regulatory matters.

Reporting to the Manager, Quality Management Processes, you will be responsible for supporting the development, implementation, and continuous improvement of the quality management system, as well as other processes owned by the Quality and Regulatory Affairs team.

Formula for success

• Leveraging your skills in quality management and process improvement, you will support the development, implementation, and continuous enhancement of the quality management system and other Quality and Regulatory Affairs processes.
• Drawing on your ability to assess operational needs and manage deliverables, you will identify process requirements, resources, and activities necessary to produce work instructions, forms, training materials, presentations, risk analyses, or other key deliverables.
• Using your strong facilitation and communication skills, you will lead effective meetings by preparing agendas, engaging relevant stakeholders, and clarifying expected outcomes to achieve deliverables.
• Leveraging your collaboration and documentation expertise, you will work with process designers, owners, and instructional designers to ensure controlled process documents and training materials accurately reflect requirements and meet user needs.
• Applying your analytical mindset and commitment to quality, you will monitor process feedback, liaise with users and designers, and identify opportunities for improvement and optimization.
• Drawing on your subject matter expertise and critical thinking skills, you will research, analyze, and present information to support decision-making, contribute to working teams, and develop integrated, creative solutions that promote continuous improvement.
• Applying your attention to detail and knowledge of regulatory compliance, you will ensure all controlled process documentation aligns with Canadian Blood Services’ quality management system and applicable regulatory requirements.

Desired education and skills

• Post-secondary education, preferably a university degree in a related field, combined with a minimum of four years of experience implementing quality management systems and quality and regulatory affairs processes.
• Proven ability to build strong relationships and credibility with senior leaders and cross-functional teams.
• Strong analytical and problem-solving skills with the ability to research, interpret business needs, and develop integrated, creative solutions.
• Exceptional written and verbal communication skills, with the ability to prepare accurate, concise, and well-structured reports, documents, and presentations.
• Highly organized with advanced planning skills; able to work independently using sound judgment to determine when to seek direction or escalate issues.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), SharePoint, and SuccessFactors (reporting capabilities); working knowledge of MS Project and Visio is considered an asset.
• Strong interpersonal skills and ability to contribute effectively in a collaborative team environment.
• Ability to travel as required.

What we offer you

• Percentage in lieu of benefits and vacation.
• Annual performance award up to 6%.
• Defined benefit pension plan.
• Employee discounts, wellness program, professional resources.

What you can expect

• This role will work in a hybrid environment with requirements to be onsite at a Canadian Blood Services office 40% of the time/ 2 days of the week.
• Occasional travel may be required for team meetings and events.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives. 

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list. 

Applicants who require accommodation should discuss their needs with us.

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