Supervisor, Case Management and Search Analysis

Location:

Ottawa, ON, CA, K1G 4J5 Calgary, AB, CA, T3N 1S5 Edmonton, AB, CA, T6G 2R8 Vancouver, British Columbia, CA, V6H 2N9 Winnipeg, MB, CA, R3E 3R4 Saint John, New Brunswick, CA, E2K 0H6 St. John's, NL, CA, A1B 3Z9 Dartmouth, Nova Scotia, CA, B3B 0H7 Brampton, ON, CA, L6T 5M1 Ottawa, ON, CA, K2E 8A6 Toronto, ON, CA, M5G 2M1

This role requires a minimum of 40% on-site presence. Additional on-site work may be required based on business needs. On-site expectations are subject to change and may be adjusted on a temporary or permanent basis.

Job posting ID: 9059

Employment status: Temporary full-time
Position's anticipated end date: 2028-02-29

Salary/Rate of pay: $99,600 - $117,200

Application deadline: 2026-08-11

This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

Your up-to-date resume.
Job specific cover letter.
We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

About the role

Canadian Blood Services is looking for a Temporary full-time Supervisor, Case Management and Search Analysis to join our dynamic Stem Cells team in our Medical Affairs division.

The Medical Affairs, Stem Cells team is responsible for supporting Canadian Blood Services by providing oversight for the Centre for Innovation, organ and stem cell donation and transplantation, utilization, donor and clinical services, medical microbiology, and epidemiology. The team ensures that Canadian Blood Services’ medical and scientific support is provided to the ongoing operations of every aspect of their work.

In this role, you will lead teams that support stem cell donor case management and search activities, helping ensure safe, timely, and compliant processes for donors and patients. You will provide day-to-day leadership, guide complex case decisions, and contribute to operational improvements, making this a strong fit for someone who enjoys balancing people leadership, regulatory oversight, and continuous improvement.

Formula for success

Using your leadership skills, you will guide and coach case management and search analysis teams to deliver high-quality service while maintaining compliance with regulatory and accreditation requirements.
Drawing on your ability to manage complex and sensitive situations, you will identify risks early, resolve operational issues, and support safe outcomes for donors and patients.
Your strong communication skills will help you build effective relationships with national and international partners, ensuring clear coordination throughout the donor assessment and search process.
By monitoring performance, providing coaching, and supporting employee development, you will help create a capable and engaged team that consistently meets operational goals.
Leveraging your analytical thinking, you will evaluate processes, recommend improvements, and contribute to quality, efficiency, and system enhancement initiatives.
Your commitment to confidentiality, customer service, and attention to detail will support trusted interactions with donors, patients, healthcare partners, and colleagues.

Desired education and skills

Post-secondary level education in a relevant discipline from a recognized academic institution, preferably a University Degree in Health Management/Public Administration, or equivalent.
Specialized courses or certification in Project Management will be considered an asset.
At least 3 to 5 years of related experience, ideally within a regulated environment is required.
SAP experience will be required.
Strong computer literacy in SAP, Microsoft Word, Excel, and Web Browsers.
Demonstrated planning, organization, interpersonal, team building, and communication skills will be essential to deal with a variety of internal and external agencies with tact and discretion.
Knowledge of the stem cell registry will be considered an asset.
An equivalent combination of education, training and experience may be considered.

What we offer you

Payment in lieu of vacation.
Annual performance award up to 8%.
Payment in lieu of benefits.
Defined benefit pension plan.
Employee discounts, wellness program, professional resources.

What you can expect

This role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location 40% of the time/2 days of the week.
You will be expected to travel a couple of times per year, and as required.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.

Applicants who require accommodation should discuss their needs with us.

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