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Supervisor, Performance and Monitoring


Ottawa, ON, CA, K1G 4J5 Edmonton, AB, CA, T6G 2R8 Calgary, AB, CA, T3N 1S5 Regina, SK, CA, S4S 3R8 Dartmouth, NS, CA, B3B 0H7 Brampton, ON, CA, L6T 5M1 Vancouver, BC, CA, V6C 3K4 Winnipeg, MB, CA, R3E 3R4

Please note for people leaders: We work in a hybrid environment. The successful candidate will be working in any city listed which has a Canadian Blood Services Operations office, and all people leaders are encouraged to have in-person presence for a minimum of 40% of the time to ensure we continue to meet the needs of our donors, our staff and our communities. 


​Job category: Facilities and equipment services
Job posting ID: 4576


​Employment status: Regular full-time

Classification: PTS/MGT/IT B
Salary/Rate of pay: $77,500 - $86,000


Application deadline: 2023-06-05 


Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.


Somewhere in Canada there’s a life you can save.   


Be part of a dynamic, collaborative and caring organization committed to saving and improving the lives of Canadians. Thousands of Canadians depend on us every day for reliable access to blood, plasma, stem cells and organs and tissues.  


Join Canada’s Lifeline and make a meaningful difference every day.


Reporting to the Manager, Performance and Monitoring, the Supervisor, Performance and Monitoring supervises staff and activities for a national team that manages national continuous monitoring systems, performs end to end project management for assigned projects and initiatives, and supports the objectives of the Strategic Facilities Management and Business Integration department. You will be responsible for developing and implementing Canadian Blood Services Facilities standards for automated control systems, security/alarming systems, and continuous monitoring systems. You will also be responsible for managing the development, maintenance, and operation of national, network based continuous monitoring systems. As the Supervisor, you are responsible for managing direct reports, allocating resources, and managing activities related to the planning, monitoring and control of department operations.


The Supervisor is responsible for planning, coordinating, and implementing specific, medium sized projects or initiatives and/or components of major, complex projects.  The Supervisor contributes to information gathering, reporting and analysis of issues and provides the applicable technical advice and support to senior management.  The Supervisor works closely with functional business groups and project teams to achieve objectives in accordance with established cost and time parameters.


Key responsibilities include:

  • Supervises direct reports and allocates team resources.
  • Manages activities related to the planning, monitoring and control of department operations.
  • Plans, coordinates and integrates activities of medium, defined projects, initiatives, and/or specific work streams within major, complex projects as assigned by senior management.
  • Monitors and reports on project and initiative status.
  • Facilitates and promotes effective stakeholder relationships.
  • Develops and maintains processes for tracking initiatives and project activities.



  • Completion of Post-Secondary level education in a relevant discipline.
  • Project management certification, such as PMP, CAPM, PRINCE2, or equivalent is preferred asset.
  • A minimum of 4 years of successful experience in a related field is required.
  • A minimum of 3 years of project management experience is asset.
  • Previous experience working within an ISO 9000 or GMP environment, preferably within a health care facility, is an asset.
  • Excellent problem solving and decision-making ability.
  • Motivated to succeed, ability to think outside the box and deliver results.
  • Strong customer service orientation.
  • Well-developed leadership experience with a focus on instructor and coaching skills to be used in a mentor role covering a National Team.
  • Strong written and verbal communication skills in English are essential.
  • Exceptional attention to detail is required.
  • Effective interpersonal communication skills, with a willingness to work as part of a multi-disciplinary team.
  • Ability to develop and maintain professional working relationships with colleagues, management, and customers.
  • Strong organizational skills, solid time-management, and being able to manage multiple tasks and competing priorities within short timelines.
  • An equivalent combination of education, training and experience may be considered.



  • Competitive base salary range.
  • 4 weeks of paid vacation.
  • Annual Performance Award up to 6%.
  • Comprehensive group health, dental and vision benefits.
  • Defined benefits pension plan.
  • Employee discounts, wellness programs, and much more!

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  


Canadian Blood Services requires that all employees be fully vaccinated (COVID 19 vaccine doses as approved by Health Canada), subject to any medical or other human rights considerations. Persons who have been vaccinated outside of Canada must contact their local Public Health Unit in order to obtain a vaccine equivalency certificate.


If this role resonates with you, we encourage you to apply! This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives. 


We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment (such as testing) will be contacted. Applicants who require accommodation should discuss their needs with us.