Customer Service Representative
Sudbury, ON, CA, P3C 1V4
Please note this role will work in a hybrid environment. The successful candidate will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time at 300 Elm St, Sudbury, ON. This requirement may vary depending upon circumstances.
Job category: Customer service
Job posting ID: 7001
Employment status: Temporary part-time
Position's anticipated start date: 2025-05-05
Position's anticipated end date: 2025-08-28
Possible schedule/FTE: .87
Number of positions available: 4
Classification: OPSEU 619
Salary/Rate of pay: $19.74
Application deadline: 2025-03-18
Application requirements:
- Your up-to-date resume.
- We recommend you save a copy of the job posting for reference throughout the recruitment process.
Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.
Together, we can make all the difference in the lives of others.
Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.
If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.
We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.
About the role
Canadian Blood Services is looking for a Temporary part-time Customer Service Representative - Summer Student to join our dynamic Donor Relations & Field Operations team.
The Donor Relations & Field Operations team is responsible for supporting Canadian Blood Services by providing exceptional customer service while communicating with donors. In this role, you will be confirming, scheduling and re-booking donor appointments and serving potential donors and the general public through the National Contact Centre (NCC).
Formula for success
- Leveraging your excellent customer service skills, you will act as an ambassador for Canadian Blood Services by contacting and scheduling appointments for eligible/potential blood donors to meet blood and blood products collection requirements.
- Drawing on your knowledge or experience in the customer service field, you will refer donors to appropriate staff with regards to eligibility issues or concerns.
- Utilizing your superior interpersonal and communication skills you will contact donors to advise of any changes or cancellations in blood donor clinics, and reschedule donor appointments as necessary.
- Capitalizing on your technical skills, you will clarify and record donor information in an accurate, concise and timely manner, as well as report and/or correct any problems or concerns regarding NCC databases or data collection procedures and systems to the appropriate department.
Desired education and skills
- Completion of secondary education is required.
- Minimum one (1) year experience in a customer service/sales environment.
- Contact centre experience is an asset.
- Fluency in English is required, with fluency in French as an asset.
- Technical skills including proficiency in MS Office with a strong knowledge of software applications, with Customer Relationship Management (CRM) as an asset.
- Demonstrate commitment to customer service in addition to a positive attitude and ability to respond to concerns and handle a diverse donor base.
What we offer you
- Payment in lieu of vacation and holidays.
- Premiums paid according to the collective agreement.
- Defined benefit pension plan.
- Employee discounts, wellness program, professional resources.
What you can expect
- This role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location 40 % of the time/days of the week at 300 Elm St., Sudbury, ON.
- Shifts/Hours - Monday to Friday 14:00 to 21:00, subject to change based on business needs.
Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.
If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.
We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.
Applicants who require accommodation should discuss their needs with us.
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