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Medical Director, Medical Services and Utilization


Toronto, ON, CA, M5G 2M1

Please note: We work in a hybrid environment. The successful candidate will be working in the Toronto office with a mixture of on and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities.


Job category: Hospital relations and medical services
Job posting ID: 4175


​Employment status: Regular part-time
Possible schedule/FTE: 0.8 


Classification: Medical
Salary/Rate of pay: Commensurate with provincial guidelines


Application deadline: This position will remain open until filled 
This position is open to: Internal and External applicants


Somewhere in Canada there’s a life you can save.


A fundamental conviction anchors the diverse responsibilities of Canadian Blood Services; what we do matters. We ensure Canadian patients have reliable access to high-quality blood, plasma, stem cells, and organs and tissues they need.


Canadian Blood Services is seeking a Medical Director, Medical Services and Utilization to help further our mission, to be part of a dynamic, innovative, collaborative, diverse and caring organization committed to saving and improving the lives of Canadians. We are the connection between the sincere generosity of donors and the heartfelt appreciation of recipients. We offer the opportunity to contribute to systems-level changes in healthcare, providing the opportunity to contribute to the care of both individual patient and the larger Canadian population that we serve.


The Medical Director, Medical Services and Utilization will ensure the effective management of physician staff, in conjunction and conformance with organizational purposes and objectives.  The position plays a major role in fostering excellent inter-departmental relationships with the Account Management Specialists and external relationships with Hospital Customers.


In this role you will be responsible for leading Canadian Blood Services’ efforts to guide appropriate use of blood and blood products across the country, creating greater awareness for the proper and potential use of blood and blood products. You will be responsible for the interpretation of business intelligence/data and trends from customers to support more accurate demand forecasting and planning for current and future use of products and services. You will also provide oversight to the  team of medical officers, ensuring they are managing relationships with our customers in a manner which facilitates information gathering and influence over the use of our products and services, as well as acting as medical experts providing expertise related to donor collections, investigating adverse events in donors and recipients, component recalls, error and accident reports, and other issues as they arise.


Under the guidance of the SMD MLSCS you will: 


Direct the physician team and medical activities of the Medical Offices:

  • Oversees the medical officers, identifies training needs and staff development, and is responsible for performance reviews. Delegates activities and ensures that the responsibilities, authority and accountabilities of all direct reports are well defined. Allocates workload of direct reports as required
  • Provides leadership and overall medical direction on key strategic and operational issues and for donor collections, investigation of adverse events in donors and recipients, component recalls, error and accident reports, and other operational issues as they arise.   


Direct utilization activities within the division.

  • Develops and leads programs for effective information gathering and surveillance of anticipated medical practice progress and change, and develops recommendations regarding policies affecting utilization management.
  • Acts as an advisor and provides medical consultation for external stakeholders including hospitals, universities, medical associations and others with respect to transfusion medicine (clinical use of blood and blood products and their alternatives), directly and through the physician team.
  • Supports the Sr Medical Director MLSCS on the National Emergency Blood Management Committee (NEBMC). Works with business analytics colleagues to ensure that reporting for NEBMC is optimized and addresses the requirements of the national blood shortages plan.
  • Works with the Supply Chain and Donor Recruitment teams to improve the accuracy of demand forecasting for fresh blood components, and through the physician team and Associate Director, Medical Services and Hospital Relations the Director, PPRP formulary.
  • Writes papers and reports and delivers presentations to external stakeholders on areas relating to transfusion medicine.
  • Participates with stakeholders in developing clinical guidelines and consensus conferences relating to the use of blood, blood products and alternatives.  Provides guidance as to the prioritization of this work.
  • Collaborates with the Hospital Liaison team to establish key measures and metrics as into key strategic goals or to address specific operational issues.


Performs other related duties as required.


Education, Training and Experience:

  • An Ontario license in good standing to practice medicine in Canada, along with training and several years of experience in transfusion medicine are essential.
  • A minimum of five years of experience in research is preferred.
  • A minimum of one year of Transfusion Medicine Fellowship training or equivalent is preferred.
  • A minimum of one year of leadership of medical professionals is required.


Demonstrated Competencies, Knowledge, Skills and Abilities:

  • Innovative, strategic and critical thinking skills.
  • Highly developed team building, negotiating and conflict resolution skills.
  • A proven ability to establish and maintain effective working relationships with internal and external customers and stakeholders at all levels.

If you are looking for a meaningful career where you will make a difference and support healthy lives with commitment and care on a national level – we would like to meet you.


Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  


To protect the health and safety of its employees, all Canadian Blood Services’ employees are required to be fully vaccinated (COVID-19 vaccine doses as approved by Health Canada), subject to any medical or other human rights grounds. Persons who have been vaccinated outside of Canada must contact their local Public Health Unit in order to obtain a vaccine equivalency certificate.


If this role resonates with you, we encourage you to apply! This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives. 


We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment (such as testing) will be contacted. Applicants who require accommodation should discuss their needs with us.