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Donor Care Associate

Location: 

Vancouver, British Columbia, CA, V6H 2N9

 

 

Job posting ID: 8908

 

​Employment status: Regular full-time

Possible schedule/FTE: 1.0 
Position's anticipated start date: 2026-07-13 

Number of positions available: 1 

 

Classification: HEU 180
Salary/Rate of pay: SD 18 - SD 21 - $31.06 - $32.31

 

Application deadline: 2026-06-30 

  • This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

  • Your up-to-date resume.
  • We recommend you save a copy of the job posting for reference throughout the recruitment process.

 

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

 

Together, the work we do connects people and changes lives — including your own. 

 

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

 

About the role

​Canadian Blood Services is looking for  Regular full-time Donor Care Associate to join our dynamic Collections Operation West, Vancouver Oak St and Vancouver Mobile team. 

 

​The Collections team is responsible for supporting Canadian Blood Services by collecting donor blood in a safe manner to enable safe products which save lives every day. In this role, you will perform phlebotomy in the collection process in accordance with health and safety standards. You will work face-to-face with our donors, team members and volunteers providing them with safe and quality service during each stage of the collection process.

Formula for success

  • Leveraging your superb people skills and ability to communicate effectively with donors, you will conduct registration and confidential screening to determine eligibility and build and promote a positive donor experience. 
  • Utilizing your excellent customer service skills, you will monitor donors for safety and comfort, provide post donation care and respect for donor privacy.
  • Drawing on your knowledge or experience in following procedures you will ensure safe processing and handling of blood products. 
  • With your excellent interpersonal skills, you will work with others and assist in the collection of whole blood and apheresis blood components which save lives daily.
  • At mobile events within our communities, you will assist in setting up booths, tables, and other equipment to ensure donor clinics are properly set up for use. 

Desired education and skills

  • A high school diploma is required, and post-secondary education is considered an asset.
  • Completion of accredited training program in phlebotomy or one-year related experience. An equivalent combination of education, training and experience may be considered.
  • Minimum 3 years of progressive experience working with the public, particularly in a high customer-focused environment.
  • Knowledge of and experience working with current Good Manufacturing Practices
  • Basic computer skills and the ability to learn new systems and programs. Previous knowledge of Microsoft Word and Outlook are considered assets.
  • Ability to communicate in more than one language is an asset and enhances the quality of donor interactions.

What we offer you

  • Paid vacation and holidays.
  • Premiums paid according to the collective agreement.
  • Employee discounts, wellness program, professional resources.

What you can expect

  • This line works at Vancouver Oak St and also Vancouver Mobiles Tuesday/Wednesday 1045-1845, Thursday/Friday/Saturday 0745-1545, with alternating Oak St and Mobile, Friday 1145-1945, Saturday 0945-1745. Rest Days: Sunday/Monday. 
  • Travel will be required for mobile events in our communities, and transportation will be provided by Canadian Blood Services.
  • Physical requirements for the role include the ability to lift supplies and equipment in excess of 10 kg (22 lbs.).

 


If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives. 

 

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

 

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

 

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list. 

 

Applicants who require accommodation should discuss their needs with us.

 

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