Program Clerk - Specialty Services

Job category: Administrative
Job posting ID: 7819

​Employment status: Regular full-time
Position's anticipated start date: 2025-10-20 
Possible schedule/FTE: 1.0 
 

Classification: HEU 180
Salary/Rate of pay: $26.63

Application deadline: 2025-10-15 

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

 Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues. 

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

We are looking for a regular full time - Program Clerk - Specialty Services to join our dynamic Collections Operations West team in Vancouver. In this role you will be responsible to provide ongoing support for specialty services including Apheresis platelets, Plasma for the Donor Services and Clinic Services teams. 

• Assists with the recruitment of Apheresis donors through phone calls and generating flag forms from Whole Blood Donors
• Responses professionally to and processes inquires from donors via phone call, in person and email with excellent communication and customer service skills
• Schedules appointment bookings and cancellations according to established procedures
• Prepares the Event Schedule for the subsequent event date with attention detail
• Creates HLA/HPA Charts for Recipients requiring Platelet Transfusions from matched donors
• Sets up the donor center and works collaboratively with Clinic Nurses and Clinic Supervisors
• Records statistical information as required, according to established procedures
• Enters data into various spreadsheets and for Apheresis machine maintenance

Education, Training and Experience:

Grade 12, two years’ recent related experience or an equivalent combination of education, training and experience.

• Ability to type at 45 w.p.m and Advanced Excel
• Strong verbal and written communication
• Ability to work independently and in a group while maintaining positive relations with stakeholders
• Ability to deal with other effectively
• Physical ability to carry out the duties of the position.
• Ability to organize work

Additional information:

Works Monday to Friday - 07:00 to 1500 or 08:00 to 16:00. Rest days: Saturday and Sunday.

Benefits:

•    Extended Health & Dental
•    Vacation
•    Defined Pension Plan
•    Employee discounts, wellness programs and much more

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives. 

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list. 

Applicants who require accommodation should discuss their needs with us.

#LI-BritishColumbia