Business System Analyst II - Diagnostic Laboratory Information Systems

Please note this role will work in a hybrid environment. The successful candidate will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

Job category: Information technology
Job posting ID: 7589

​Employment status: Regular full-time
Position's anticipated start date: 2025-09-22 

Classification: PTS/MGT/IT B
Salary/Rate of pay: $80,078 - $94,028

Application deadline: 2025-08-19 

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

 Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues. 

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the role
Canadian Blood Services is looking for a Regular Full-time Business Systems Analyst II for Diagnostic Services Solutions to join our dynamic External Customer Experience team in our Digital Solutions and Technology division.

The Diagnostic Services Solutions (DSS) team is responsible for day-to-day laboratory information system (LIS) eTraceLine software application support. This includes analyzing and defining Medical Laboratory user requirements, recommending solutions and configuring the application, testing, implementing and supporting the LIS and associated IT Business Solutions for Canadian Blood Services in collaboration with client groups and in accordance with regulatory requirements.

Reporting to the Manager, Diagnostic Services Solutions you will assist Business Systems Analysts to support a laboratory information system that meets the needs of patients who need transfusion medicine or perinatal testing. The team also manages essential software solutions and technologies for the Diagnostic Services Laboratories at Canadian Blood Services.  You will work closely with the DSS team, who are located in various provinces, to act as the interface between clients and IT teams in gathering requirements, analysis, preparation of configuration solution assessments and design specifications for the planning and delivery of projects and releases in accordance with the software lifecycle for the eTraceLine system and various interfaces. You will participate in the on-call schedule to support the laboratory users and investigate, document, and report software issues.  Additionally, you will maintain strong relationships with key business, quality, and other IT stakeholders.

Formula for success

• Harnessing your expertise in eTraceLine within blood transfusion or perinatal testing environments, you will develop deep subject matter knowledge critical to the role.
• Collaborating closely with members of the DSS team, you will leverage your subject matter expertise and system knowledge to assist in designing optimal LIS configurations that meet user needs while ensuring compliance with quality and regulatory standards to safeguard patient safety.
• Utilizing your strong communication skills, you will build cooperative working relationships with client groups, team members, IT departments, and software vendors to facilitate seamless collaboration.
• Applying your analytical abilities, you will gather, analyse, document, and clearly articulate user requirements for software solutions related to eTraceLine and associated systems.
• Following the IT system lifecycle methodology, you will manage and document eTraceLine projects efficiently, ensuring thorough oversight throughout each stage.
• Employing your attention to detail, you will assess software release impacts and develop and execute system test scripts alongside IQ/PQ qualifications to maintain high system integrity.
• Demonstrating initiative and strong organizational skills, you will identify solutions for small to medium projects and deliver work activities on schedule, ensuring tasks progress within expected timelines.

Desired education and skills

• Completion of post-secondary level education in a relevant discipline from a recognized academic institution, preferably in Information Technology/Systems or Medical Laboratory Technology certification.
• A minimum of one to two years’ experience in transfusion medicine or perinatal laboratory testing.
• Experience working on LIS projects or with business systems analysis, with experience working with eTraceLine preferred.
• Experience working on projects and/or strong analytical skills are an asset.
• Strong communication skills.

What we offer you

• 4 weeks' vacation. 
• Annual performance award up to 6%. 
• Comprehensive group health, dental and vision benefits for you and your family. 
• Defined benefit pension plan. 
• Employee discounts, wellness program, professional resources. 

What you can expect 

• This role will work in a hybrid environment with requirements to be onsite at a Canadian Blood Services location 40% of the time/2 days of the week. 
• You will work Monday to Friday, 37.5 hours per week, 7.5 hours per day.  

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives. 

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list. 

Applicants who require accommodation should discuss their needs with us.

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