About the role

Canadian Blood Services is looking for a Regular full-time Case Management Specialist to join our dynamic Talent Programs team. 

The Talent Programs team is is responsible for disability management at Canadian Blood Services. Our goal is to support all employees to prevent absences or enable the timely return of employees to pre-absence employment in a safe, suitable, and collaborative manner.

In this role, you will be engaged in the continuous improvement of processes and systems that enable effective disability management at Canadian Blood Services (CBS), under the direction of the Manager. You will act as an advisor and coordinator to Management, People, Culture and Performance and individual Employees in Sites, Departments, Regions, Program areas, and external clients on employee health, disability and medical accommodation, and promoting the Employee and Family Assistance Program.  This will include a mixture of occupational and non-occupational files.

Formula for success

• Leveraging your analytical and decision-making abilities, you will assess, analyze, and evaluate case information to determine fitness to work and accommodation needs by following a systematic, goal-oriented approach.
• Utilizing your demonstrated ability to collaborate effectively with all work-related contacts in a professional courteous and consistent manner particularly in sensitive and confidential issues. You will demonstrate effective team meeting leadership skills by collaborating with external providers and internal providers such as Human Resources, Supervisors, Managers, Occupational Health and Safety Specialists, and Ergonomists to facilitate successful return to work or work modification.
• Drawing on your knowledge and experience in maintaining strict client confidentiality and ensuring privacy are top priorities, you will participate in a consulting, advisory capacity to provide professional judgment and knowledge to recommend appropriate accommodation when necessary and identify and solve return to work barriers.  
• With your continuous improvement mindset, you will be responsible to maintain and continually improve a comprehensive attendance management program by participating in early intervention to provide expert advice, guidance, and attendance support to recommend whether a health condition supports ongoing absences or if accommodation through modified work/hours is appropriate.  
• Leveraging your attention to detail, you will coordinate and monitor the medical surveillance program by identifying possible health hazards and appropriate recommendations to ensure occupational health and compliance with legislative requirements or with best practices in disease prevention. 

   

Desired education and skills

• Minimum five (5) years of experience in case management with significant experience in disability management, including mental health claims.
• Certificate in disability management from a recognized educational institution is preferred.  
• Extensive knowledge and experience in disability case management, attendance, management, wellness programs and Employee Assistance programs.  
• You will possess working knowledge of applicable legislation such as Occupational Health and Safety, Human Rights, or privacy as it impacts on employee health and wellbeing.  
• You will have knowledge and experience with EDMP (Enhanced Disability Management Program). 

• A designation as an Occupational Health Nurse (RN or RPN), Occupational Therapist, or Physiotherapist/Ergonomist will be considered an asset.  

• Technical skills with programs such as Microsoft Word, Excel, PowerPoint, and disability management software. 

• Experience working in a unionized environment is preferred. 

• Having a valid certificate in First Aid, Mental Health First Aid and Cardiopulmonary Resuscitation will be considered an asset.  

• An equivalent combination of education, training and experience may be considered.  

What we offer you

• 4 weeks' vacation.
• Comprehensive group health, dental and vision benefits for you and your family.
• Defined benefit pension plan. 
• Employee discounts, wellness program, professional resources. 

What you can expect

• This role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location 40% of the time/2 days of the week.
• Shift/hours - Monday to Friday, 37.5 hours a week, 7.5 hours a day.
• Travel requirements - if located outside of Ottawa, you will be required to travel to our Head Office at 1800 Alta Vista Ave, Ottawa, Ontario.