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Technical Field Support Analyst - Manitoba

Location: 

Winnipeg, MB, CA, R3E 3R4

This is a fully onsite position based at 777 William Ave, Winnipeg, Manitoba, with a Monday to Friday work schedule. 

 

Job posting ID: 8563

 

​Employment status: Regular full-time
Position's anticipated start date: 2026-06-29 

Classification: MGEU
Salary/Rate of pay: $26.40 hourly

 

Application deadline: 2026-05-29 

  • This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

  • Your up-to-date resume.
  • We recommend you save a copy of the job posting for reference throughout the recruitment process.

 

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

 

Together, the work we do connects people and changes lives — including your own. 

 

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

#INDCBS

About the role

Canadian Blood Services is looking for a Regular Full-time Technical Field Support Analyst  to join our dynamic IT Infrastructure Operations and Delivery in Winnipeg, Manitoba.

 
The  IT Infrastructure Operations & Delivery team is responsible for managing and maintaining Canadian Blood Services’ IT infrastructure to ensure the smooth and efficient operation of its technology systems.

In this role, you will provide hands‑on IT support across Canadian Blood Services sites and partner hospitals, helping ensure systems that support blood collection and diagnostic services run reliably and securely. You’ll support assigned locations by troubleshooting hardware and software issues, responding to service requests, and supporting day‑to‑day operations.
 
A key part of the role involves supporting laboratory and hospital‑based diagnostic environments across Manitoba. You’ll work closely with internal IT teams and hospital partners to support new implementations, manage IT equipment, and provide on‑site support for incidents, break/fix issues, and urgent changes. The role also includes involvement in project work, user support, and asset management within a regulated healthcare environment.

 

Formula for success

  • Utilizing your technical expertise, you will perform field information technology support for all applicable Canadian Blood Services sites, providing consultation in matters relating to information technology and management. You will be responsible for on-site and remote support of Canadian Blood Services sites.
  • Leveraging your technical skills, you will support and maintain the daily operations and system qualification activities for the IT systems including, but not limited to network and telephony infrastructure, office automation software applications and other equipment software/hardware.
  • Leveraging your coordination skills, you will handle the storage, retrieval, and disposition of records at the site level.
  • Harnessing your skills and experience in IT, you will trouble-shoot, resolve and document problem management tickets.
  • Drawing on your collaboration skills, you will assist head office and IT staff to identify the root cause of technical errors and also coordinate third party vendors/service providers for IT systems and equipment. You will liaise with Head office/IT to ensure resolution of technical issues; coordinates on-site technical support as required and ensures procurement and installation of all applicable Canadian Blood Services sites hardware and software, as per Canadian Blood Services standards and procedures.
  • Leveraging your drive for excellence, you will maintain a current working knowledge and ensure compliance with all relevant operating procedures, policies, and other related documentation pertaining to Canadian Blood Services operations.


Desired education and skills

  • Graduate from a recognized post-secondary Information Technology program. An equivalent combination of education, training and experience may be considered. Relevant certifications such as MCSE (Microsoft Certified Systems Engineer) and A+ Certification are considered assets.
  • Minimum five years of experience in the IT industry, including significant hands-on experience providing desktop support and computer services/support within a regulated environment.
  • Strong technical knowledge of Windows, Microsoft 365 and general networking and Internet principles.
  • Excellent customer service, interpersonal and English communication skills, with the ability to support and communicate effectively with a wide range of users.
  • Proven ability to work effectively both independently and collaboratively within a team environment, including the ability to set priorities and work with minimal supervision.
  • Demonstrated ability and willingness to continuously learn and adapt to new technologies, systems and IT skills.


What we offer you

  • Eligible for vacation and benefits.
  • Defined benefit pension plan.
  • Employee discounts, wellness programs and professional resources.


What you can expect

  • Lift and move boxes and computer equipment, sometimes over 20 kg, including items on shelves up to 5 feet high.
  • Push or pull carts loaded with equipment, using elevators as needed.
  • Some tasks will require stooping, kneeling, crouching, or lifting equipment for periods of time.
  • Spend extended periods at a desk.
  • Handle equipment, use computers, and complete detailed tasks requiring focus and accuracy.
  • Work in a busy environment with competing deadlines, shifting priorities, and frequent short- or long-term travel.
  • Maintain attention to detail while managing multiple tasks and deadlines under pressure.
  • Travel frequently, both locally and across Canada, with moderate exposure to hazards associated with ground or air travel.
  • Regular on-site full-time schedule: Monday to Friday, 08:00-16:00 CDT and/or 09:00-17:00 CDT at 777 William Ave, Winnipeg, Manitoba with rest days on Saturday and Sunday. Occasional weekend shifts may be required. 


If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives. 

 

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

 

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

 

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list. 

 

Applicants who require accommodation should discuss their needs with us.

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